I'm Mohini Ogale, Career Elevation Coach for Client-Facing IT Professionals and a Certified Soft Skills Trainer from ICBI (City & Guilds Assured).
I spent over a decade working in customer-facing IT roles starting as a Junior Support Engineer, growing into a Lead Support Engineer, and eventually working as a Technical Account Manager directly with clients and stakeholders.
I've lived the firefighting cycle, handled escalations, difficult conversations, stakeholder pressure and learned how to build confidence and authority from real experience, not theory.
Today, I help technically capable professionals become more confident, visible, and credible in client-facing roles through my PRISE-B Authority Blueprint, positioning them for promotions and higher earning potential.